Refund policy

EFFECTIVE IMMEDIATELY!! 

-ORDER CANCELLATION WINDOW: customers have 24 hours from the time of purchase to request a cancellation. If the cancellation is not submitted within this 24-hour window, the order will be processed as normal and cannot be cancelled.

Thank you for shopping with Throne Style Publishing. Because all items are made-to-order (print-on-demand), all sales are final and items are non-returnable. However, customers are eligible for a refund ONLY within 7 days of delivery, and only if the order arrives damaged, defective, or incorrect

 

NON-RETURNABLE ITEMS

All sales are FINAL:

• No returns

• No exchanges

• No sending items back

This applies to all books, printed items, bundles, and products.

REFUND ELIGIBILITY (WITHIN 7 DAYS) 

To qualify for a refund, the issue must meet at least one of the following: The item arrived damaged, the item arrived defective, you received the wrong item, there was a printing/manufacturing error, the package was lost (confirmed by carrier)

 

⛔ Refund window: 7 days from the date the package shows “Delivered.”

Requests made after 7 days will be automatically denied.

 

 MANDATORY PHOTO VERIFICATION

Every refund request must include:

• Clear photos of the damaged/defective area

• A photo of the full item

• A photo of the shipping label on the package

• Your order number

• The email used at checkout

Requests without photo proof = automatically denied

Blurry, edited, or incomplete photos = denied

 REFUND PROCESS

 

After reviewing your evidence:

• If approved → refund is issued back to your original payment method

• Processing time: 3–7 business days

• Shipping fees are non-refundable

• No returns are required

Refunds are approved case-by-case based on evidence.

⸻
 REFUNDS WILL NOT BE GIVEN FOR:

 

• “I changed my mind”

• “I don’t want it anymore”

• “I ordered the wrong item”

• Entering the wrong address

• Delivery delays caused by USPS/UPS

• Claims made after 7 days

• Requests without photos

• “Item not received” when tracking shows Delivered

• Cosmetic preferences (color, size, design layout)

 LOST PACKAGES

 

If tracking shows the package is lost, we will confirm with the carrier and issue a refund.

If tracking shows Delivered, no refund will be issued for “item not received.”

ANTI-FRAUD RULES
We reserve the right to:

• Reject refund claims with edited or suspicious photos

• Reject repeated refund claims

• Deny cases where the claim contradicts tracking

• Block abusive customers from future orders

⸻

HOW TO REQUEST A REFUND

Email: Ari.nickens123@icloud.com 

Subject: Refund Request + Order Number

Include all required photos and details.